Privacy Policy for The Maids

Last Updated: January 09, 2025

1. Introduction

The Maids Salem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services, website, mobile application, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number, and billing address
  • Service location address and access instructions
  • Payment information and transaction history
  • Communication preferences and service history
  • Security system codes and property access information (when voluntarily provided)

2.2 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, interaction patterns)
  • Location data (with your consent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for:

  • Providing and improving our cleaning services
  • Processing payments and maintaining accounts
  • Communicating about services, promotions, and updates
  • Scheduling and managing appointments
  • Ensuring security and preventing fraud
  • Complying with legal obligations
  • Training and quality assurance
  • Analyzing and improving our operations

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers and business partners who assist in operations
  • Payment processors and financial institutions
  • Professional advisors (lawyers, accountants, auditors)
  • Law enforcement or government agencies when required by law
  • Potential buyers in case of a business sale or merger

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Employee training on data protection
  • Access controls and authentication requirements
  • Secure data storage and transmission protocols

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Disable cookies and tracking technologies
  • Withdraw previously given consent
  • Request data portability

7. Children's Privacy

We do not knowingly collect or maintain information from persons under 13 years old. If we learn that personal information of persons under 13 has been collected, we will take appropriate steps to delete such information.

8. International Data Transfers

If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

10. Contact Information

For questions or concerns about this Privacy Policy or our privacy practices, contact us at: 

The Maids Salem
3530 Liberty Street S #102
Salem, OR 97302
Email: privacy@themaids.com
Phone: (503) 371-8193

11. A2P Compliance Statement

This Privacy Policy complies with A2P registration requirements and applicable data protection regulations. We maintain appropriate technical and organizational measures to protect your information and respect your privacy rights as required by law.

12. Oregon Privacy Rights

Oregon residents have additional rights under the Oregon Consumer Privacy Act (OCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising these rights

13. Consent

By using our services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us using the information provided above.